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Shipping, Returns and Payment

Shipping

1) For shipping addresses to USA, items will be dispatched from our USA warehouse.  For all other shipping addresses, items will be dispatched from Hong Kong.  WE SHIP WORLDWIDE (except China, Taiwan, Hong Kong and Macau).

2) All orders will be shipped with a tracking number.

3) We dispatch in 2 business days upon receiving your payment.  Please kindly expect the package to arrive in the following timeframe:

  • USA: 6-8 business days
  • All other locations: 7-14 business days

4) PLEASE NOTE: For non-USA shipping addresses, you may be subjected to import duties, taxes, and/or customs fees which may be imposed by your local government when you receive your package. You are responsible for paying any additional charges for customs clearance.

 

Returns

We want our customers to feel safe knowing they can return their items, no questions asked! If you are not happy with your items for any reason, simply follow the steps below!


For shipping addresses to USA:

1. A return instruction with a USA return address is included in the package, please simply cut the label and paste it on the return envelop. 

2. Buyers will be contacted to arrange refund of merchant value once the return item is received. Please note that return postage is NOT refundable.

 

For all other shipping addresses:

1. Email to ask@pattyboutik.com to get the RAC (Return Authorization Code)

2. Write down 'RETURN' clearly on the envelop and return to the address below:

Patty Selections, 10/F., Onshine Commercial Bldg., 8-10 Tung Sing Road, Aberdeen, Hong Kong

3. Buyers will be contacted to arrange refund of merchant value once the return item is received. Please note that return postage is NOT refundable.

 

Returns Restrictions:

1) All returns must be postmarked within 14 days of receipt of your package.

2) If items are damaged, we must be contacted within 48 hours of receipt. We will not accept any items with odors (perfume, smoke, etc.)

3) All original tags must be attached, with no signs of wear.

 

Payment

1) We only accept PayPal.